![]() The doctor was a little rougher to get my boot on, but still a sweet older lady. Then, they wheeled me to my room and the wait wasnt bad at all, and the nurse/doctor I'm not sure which one, was amazing! I never got a sprain before and she explained it so well, answered the million questions I had, and was very friendly/patient. He acted as if he'd tap it like a wine glass as if it would break under the slightest touch. He was extremely helpful with assisting in the wheelchair, helping me get onto the table kindly, and being extremely gentle while twisting my ankle/legs the way they needed to be for the x-rays. And the guy was so caring and gentle, he took everything into consideration, and then we went to the x-ray room. When we got in, they took me to an evaluation room, did a basic physical, etc. Then, we waited a whole, a bit boring and not the best. The receptionist saw that I hobbled in and immediately stood up and asked if I needed a wheelchair, and grabbed me one quite quickly. It's a walk in clinic, and I sprained my ankle on Saturday, (walked in Monday). I’m sure this app confusion is frustrating for you too. Thank you to the staff at Fairfield Urgentcare. The app should have clearly stated that I needed to “go into Urgentcare building and sign in” instead of leading me to believe that checking in on the app was sufficient. My question is why did the app tell us to wait and refresh the wait list when it didn’t mean anything? It even had at column called “at clinic” that said “yes” because I had responded yes to the app when we arrived. I have no problem with the receptionist, she was very helpful and a couple of the employees apologized for the wait. She said I should have come in and signed in on the physical paper to let them know I had arrived. ![]() The receptionist was very nice but seemed a little frustrated with the app. After all - it was getting close to closing time. Finally after waiting over an hour in the car,I risked breaking the rules to go in and inquire about our turn. I told my sick daughter we just needed to be patient that we weren’t allowed to go in until we received notice from the app, due to Covid. It never notified us that it was our turn and never said to go into Urgentcare. It said there were 3 people ahead of us and then eventually showed that we were next. We arrived at 6:46 and checked in on app saying we had arrived. For having an appointment, and it not being busy, it should not have taken an hour and 15 minutes from the time we checked olin until we could leave. When she returned, she was able to finalize me getting checked out. The front desk person snipped, ' do you want this to be your last visit over the last 10years' as she walked to the back. I then said it.mau be possible that their procedures need to be looked at. I told her she should have checked on why I was not checked out after the last person's left, before the Dr went into the next patient. ![]() She said we.could go and she could bill, but we could not have the school physical paperwork. I said can you just bill me and we will go. She was snippy about nothing she could do until Dr checked us out. I as I waited for about 15 minutes, the Dr was seen going in and out of two other appointment.I asked multiple times for the front desk person to check in why we were not checked out. Took forever to complete Dr potion of appointment, then we were ready to leave, and we could not get paperwork for physical because the Dr did not check is out in the back. There were two walk INS and one other appointment person listed. I had an appointment at 2:30 for a school physical. This was the worst trip to this.location in 10 years.
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